Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

✅ Eligibility for Returns

To be eligible for a return, your item must:

  • Be in the same condition that you received it
  • Be unworn or unused, with all tags attached
  • Be in its original packaging
  • Include the receipt or proof of purchase

📦 How to Start a Return

To initiate a return, please contact us at:

📧 Email: support@ShadesEyes.store

Once your return request is approved, we will provide you with:

  • A return shipping label (if applicable)
  • Clear instructions on how and where to send your package

Please note: Items sent back without first requesting a return will not be accepted.

📍 Return Address

Returns must be sent to the following address after approval:

Name: Melanie Bulick
Address: 2250 Brent Cir
City: Colorado Springs
State: CO
United States

⚠️ Damaged or Incorrect Items

Please inspect your order upon arrival.
If your item is defective, damaged, or incorrect, contact us immediately at support@ShadesEyes.store so we can evaluate the issue and make it right.

🚫 Exceptions / Non-Returnable Items

Certain items cannot be returned, including:

  • Perishable goods (such as food, flowers, or plants)
  • Custom or personalized products
  • Personal care or beauty products
  • Hazardous materials, flammable liquids, or gases

We also do not accept returns on sale items or gift cards.

If you’re unsure whether your item qualifies for a return, please contact us before sending it back.

🔁 Exchanges

The fastest way to ensure you receive the item you want is to:

  1. Return the original item
  2. Once the return is accepted, place a new order for the replacement item

🇪🇺 European Union – 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.

Returned items must:

  • Be unused and unworn
  • Have tags attached
  • Be in original packaging
  • Include proof of purchase

💳 Refunds

Once we receive and inspect your return, we will notify you of the approval status.

  • If approved, refunds will be issued to your original payment method within 10 business days
  • Please note that processing times may vary depending on your bank or credit card provider

If more than 15 business days have passed since your refund was approved, please contact us at:

📧 support@ShadesEyes.store

📞 Need Help?

For any questions about returns or refunds, feel free to reach out:

Email: support@ShadesEyes.store
Phone: 719-527-9701